Billing and plans
What the free plan includes, what subscribing unlocks, and how billing differs on the web and on iPhone.
Jade is free to receive and paid to send. Every account starts on the free plan, which receives and organizes mail. Subscribing unlocks sending and your own domain.
The free plan
Every account starts on the free plan. No credit card, no end date.
On the free plan you can:
- Hand out unlimited addresses and receive mail at them.
- Read, sort, pin, categorize, and run rules on everything that arrives.
- Connect an AI assistant to read and organize your mail.
Two things wait until you subscribe:
- Sending. Send, reply, and forward need a paid plan. A reply to Jade support still reaches support.
- Your own domain. The free plan receives mail at your Jade domain, a subdomain Jade provides.
What subscribing unlocks
Subscribing to the Founders plan turns on sending and lets you add your own domain. Everything you set up on the free plan, including addresses, categories, and rules, carries over.
Founders has two intervals, and the price is locked in for the life of the subscription:
- $50 a year
- $5 a month
A one-time lifetime purchase of $300 is sometimes offered as well. It includes everything in Founders with no renewal.
Managing billing on the web
Open Settings → Billing to manage a subscription you bought on the web. Stripe handles payment. From this page you can:
- Upgrade from the free plan, or switch between the monthly and annual intervals.
- Cancel or resume. Canceling keeps your access through the end of the current paid period, then stops renewal. There's no refund for unused time.
- Update the card on file through a secure Stripe-hosted page. Jade never sees your card details.
- View recent invoices and download receipts.
- Set a separate receipt email, such as a finance address, without changing your Jade login email.
Billing on iPhone
A subscription bought inside Jade for iPhone is billed by Apple, not Stripe. Apple owns the payment, the renewal, and the cancellation.
- To change or cancel it, open Settings → your name → Subscriptions on your iPhone. Jade can't change an Apple subscription from the web.
- An account has one paid source at a time. If you subscribe through Apple, manage it through Apple; if you subscribe on the web, manage it in Settings → Billing.
Apple bills the App Store subscription, and only you can stop it. Cancel it on your iPhone in Settings → your name → Subscriptions. See Settings for what deleting your account does and doesn't do.
Billing on Android
Subscribe, change your plan, or update your card at jade.email. The Android app shows your plan and invoices, and you can cancel there.
AI assistants on the free plan
On the free plan a connected assistant can read your mail, sort it, run your rules, and edit your categories and rules. It can't send, reply, or forward. See Connecting an AI assistant.